Box FAQs

BOX FAQS

What is BEAUTY BEET BOX?

We are a monthly subscription box delivering vegan, nontoxic, and cruelty-free beauty and skincare. You can read more about our story and mission here.

What will I receive in my BEAUTY BEET BOX?

BEAUTY BEET BOX subscription boxes ship every month on the 20th of every month. Once your box ships, you will receive a tracking number via email or you can check your account at shop.beautybeetbox.com.  USPS is our preferred shipping carrier and has up to 12 business days to deliver from the 20th every month.  It’s typically sooner but may arrive any time between those dates.

Will I receive only samples in my BEAUTY BEET BOX?

Each box has 3-5 full-sized products with a possibility of 1 deluxe/travel-sized product -- any sample size will be an extra bonus for you!!

Are all of your products clean, plant-based or vegan?

Yes! All of the items inside our box are always clean, vegan, nontoxic, and cruelty-free.

We sometimes give subscribers a chance to customize one item! When we do, we will send instructions on how to customize your box through email. Also, be sure to follow us on Facebook, Twitter, and Instagram to stay updated on when those opportunities come up.

Can you tell me what's inside the box?

Sorry, it's a surprise! However, we do post spoilers on our social media channels. Be sure to stay updated on Instagram or Facebook to see what will be inside the next box!

I saw one of the spoilers, and I don't like it. Can you replace it with something else?

Oh no! We are sad to hear you do not like it. Unfortunately, we are unable to replace the item with something else. If you have any further questions, please contact info@beautybeetbox.com

 

ACCOUNT INFORMATION

How do I update my payment information?

Login to your account, go to the Credit Cards section, and click on Edit. Or, you can email info@beautybeetbox.com

How do I update my shipping address?

Login to your account, go to the Address section, and click on Edit. Or, you can email info@beautybeetbox.com

All address changes must be done through your BEAUTY BEET BOX account and updated by the 20th of the month prior to shipping. Please refer to the table below for specific deadlines. 

January Box	Change by December 20
February Box	Change by January 20
March Box	Change by February 20
April Box	Change by March 20
May Box	Change by April 20
June Box	Change by May 20

If the address is not updated by the deadline, customers are responsible for forwarding their order to the correct address. We are not responsible for any lost or delayed packages, mis-shipments or any extra fees due to an incorrect shipping address. Replacement boxes will be subject to a small shipping fee.

I updated my address, but my old address is still showing. What happened?

We are so sorry that happened! Please email us at info@beautybeetbox.com right away! That way we can update the shipping label. Please note that orders are processed within 48-72 hours and we don't want for the box to go to an old address. If you have any questions, you can always email info@beautybeetbox.com

Does BEAUTY BEET BOX ship outside of the U.S.?

At this time, BEAUTY BEET BOX ships within the US, and all APO addresses 

When will I be billed?

BEAUTY BEET BOX is billed in advance of shipping which means you pay for your very first box on the date you first order and then you pay for the next box on the 1st of every other month thereafter. We ship the boxes on the 20th every other month and this process continues every other month until you email us your desire to cancel.

I just paid for my first box. Why am I being charged again?!

After your initial box purchase, your next box renewal will occur on the 1st of every other month prior to the shipping month -- regardless of when you first signed up. 

For example, if you signed up and started your subscription on July 5 and you received your July box, your next box renewal will still occur on August 1st for the September box.

What forms of payment do you accept?

We accept Visa, American Express, Discover, Mastercard, and Paypal.

I cannot pay for my box on the 1st. Can I pay for it later?

If the payment method on file is declined on the 1st or 2nd, our system automatically attempts to renew your subscription 8 more times within 11 days (includes weekends and holidays). You have within that time-frame to update your payment information. If no updates were made on the 11th day, your subscription will be marked as 'expired' the next day.

i.e. If your payment failed on March 1, our system will attempt to renew you from March 2nd to March 12th. It will then pause for three days before attempting to renew you once last time on April 1. If no updates were made, your subscription will be marked as 'expired' on April 2.

CANCELLATIONS

Can I cancel my subscription?

We are sad to see you go! To cancel your subscription, you must email us at info@beautybeetbox.com. Please let us know the reason why you would like to cancel -- we appreciate any and every feedback as we strive to improve future boxes.

In order to be fully canceled, you must receive an email confirmation. If you haven’t received an email confirmation within 24-48 hours, please contact us again!

All cancellation requests must be received by 11:59pm PST on the 20th of the month prior to shipping. Please refer to the table below for a detailed timeline. Any cancellation requests received after the 20th will be applied to the next box -- no exceptions. 

the February/March Box	Email by January 20
Cancel the April/May Box	Email by March 20
Cancel the June/July Box	Email by May 20
Cancel the August/September Box	Email by July 20
Cancel the October/November Box	Email by September 20
Cancel the December/January Box	Email by November 20

 

I cancelled my subscription. Why am I still being charged?

If you emailed us after the 20th, your cancellation will be applied to your next box. If you emailed us before or by the 20th and you were still renewed, please contact info@beautybeetbox.com immediately and we can assist you further.

PLEASE NOTE: If you cancelled the day of your renewal, it will only cancel your subscription -- not your order/shipment.

SHIPPING INFORMATION

How do you ship the BEAUTY BEET BOX boxes?

All boxes are shipped via USPS First Class or USPS First Class International

If you placed an order prior to the 1st of the shipping month, your box will ship USPS First Class or First Class International via DHL.

If you placed your order or were renewed after the 20th of the shipping month, your box will ship via USPS. Your box will ship within 1-2 business days and arrive within 1-5 days depending on your location.

Where do you ship?

We ship within the continental US as well as Alaska, and Hawaii. We also ship to APO/DPO/FPO addresses, P.O. boxes, US territories, and Canada.

If you are located outside these areas, please email info@beautybeetbox.com for more information on how to get a BEAUTY BEET BOX sent to you!

How do I know which BEAUTY BEET BOX I am receiving?

It will be noted on your order confirmation as well as our homepage. It will also be noted on our checkout page. If you are unsure, please contact info@beautybeetbox.com prior to placing your order, and we will help you out!

Can I get my BEAUTY BEET BOX shipped to me quicker?

All BEAUTY BEET BOX boxes ship on or around the 20th, and we cannot ship any earlier.

If you would like to upgrade your shipping service to Priority Mail or Priority Mail International, please contact info@beautybeetbox.com before or after placing your order. Please note that there will be an additional shipping fee.

My status says my box was delivered, but I haven’t received it.

Sometimes USPS prematurely marks a package as “delivered” before it physically arrives to you. That said, please wait 1-2 business days for your box to arrive. If you have haven’t received your box after 3 business days, please contact info@beautybeetbox.com immediately.

It's been more than a week, and I still haven't received my box.

We are sorry that happened! Please contact info@beautybeetbox.com for further assistance. Replacement boxes are subject to a shipping fee.

 

RETURNS & EXCHANGES

An item arrived to me damaged.

We are sorry to hear that! Please email info@beautybeetbox.com- with a brief description and an image of the damaged product - upon receiving your box. We will assist you further from there.

I do not like any of the items inside my box. Can I return/exchange it?

All items inside the box are FINAL SALE, non-refundable and ineligible for an exchange. However, if there is an allergy issue or if there is an error in your shipment, please contact info@beautybeetbox.com and we will assist you further from there. May be subject to an additional shipping fee.

GIFTING

Can I give BEAUTY BEET BOX as a gift?

Yes, you can! You can purchase monthly gift subscription here and mark it as “This is a Gift.”

Do you notify the recipient when the package is shipped?

The buyer will be the primary contact when the tracking number is emailed. If the recipient’s email address is provided, then we will also email the recipient to let him/her know a box is on its way.

How do the BEAUTY BEET BOX gift boxes ship?

We ship all gift boxes and gift subscriptions like our monthly boxes. There is no additional wrapping or ribbons, but we do handwrite the gift notes (so make sure to include who the box is from!). 

If you would like for us to wrap it in kraft paper so that you can include your own note or wrap it with your own paper, please contact info@beautybeetbox.com as soon as you place your order.

 

I want to cancel my gift subscription, but the recipient would like to continue receiving the boxes.

We are more than happy to help! Please have the recipient create his/her own subscription or he/she can contact info@beautybeetbox.com.

Do you accept returns?

IF YOU HAVE ADDITIONAL QUESTIONS, PLEASE EMAIL INFO@BEAUTYBEETBOX.COM